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Module 6: Handling Operations of Your Online Store

What we'll cover in this module:

Introduction

In the previous modules of this free store building course we chose a niche, sourced wholesale productsbuilt our store, then launched our store, and here in Module 6 (the final module in this training course) we'll finally learn how to handle the operations of your eCommerce store!

HINT: Just like in Modules 1-5, each step below contains a 'Learn' section (indicated by the icon) that teaches you why the step is necessary, then an 'Execute' section (indicated by the icon) that indicates how to actually complete the step. We'll again indicate the differences between model 1 and model 2 stores, and if you need a definition of each you can see that here.

What's our goal in this module?

The goal of module 6 is to learn exactly how to correctly operate your eCommerce store from day-to-day. We will learn how to deal with customers, how to deal with suppliers, and how to handle common problems that may arise.

6.1 Ongoing Operational Tasks

LEARN

There are several ongoing tasks that are required to maintain your online store. We will break down each task and go into detail below.

Customer Service

The most vital ongoing task is customer service (aka CS). This entails not only placing orders that come into your store with the supplier, but also answering pre-purchase & post-purchase questions, and offering support to customers who experience problems.

By simply manning your toll-free phone number and periodically checking your emails you can handle all CS tasks that arise.

HINT: You will not be an expert on your products on day 1, but you will become one over time. We highly recommend answering the phone and responding to customer inquiries as quickly as possible as this maximizes the chances of converting inquirers into buyers. If someone asks something you don't know the answer to, simply reply with "I'm relatively new here and not sure on that, but let me speak with my manager and I'll give you a call back with an answer in just a few minutes!" Then research the topic by Googling it or reaching out to a representative at your supplier before reaching back out to your potential customer.
EXECUTE

Placing Orders

As orders are placed on your store you will need to a) make sure they are fulfilled, and b) make sure the customer is given tracking details once their order ships. How to place orders with your supplier is dependent on the supplier themselves

    6.2 Accounting Made Easy

    LEARN

    Managing your stores accounting doesn't need to be a nightmare, but if you don't have a system up front and get behind it certainly will become one!

    Managing your stores accounting doesn't need to be a nightmare, but if you don't have a system up front and get behind it certainly will become one!

    EXECUTE

    Launch Facebook ads and begin daily monitoring (based on the approach above for your chosen store model).

    HINT: Txxxx.

    6.3 Hiring & Managing Help

    LEARN

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    EXECUTE
    1. Fiiiiiii.
    HINT: Baaaa!

    6.4 Return Customers Orders

    LEARN

    xxxxs

    EXECUTE

    xxxxs

    6.5 Other Ongoing Maintenance

    LEARN

    Txxxxx

    EXECUTE
    • xxxxxxx

      CONGRATULATIONS, YOUR STORE IS LAUNCHED!

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